FAQ
Where are your products made?
What do the numbered model names mean?
How can a pump phone and email me?
Is there any charge for the continuing ePump monitoring?
Can an ePump system be my only pump system?
Why don't you sell to anybody but contractors?
Why shouldn't I just buy a system from the Big Box store?
I'm a contractor. Can I be included in the notification process of the ePumps that I sell to my customers?
I like the notification idea, but I don't want to be bothered all the time. Can I customize the notification settings.
The installation my contractor did looks great. How do I know the notification is working?
How do I make the ePump stop beeping?
Do you make primary electric pumps too?
How long do sump pumps last?

Q. Where are your products made?

A. Our products are PROUDLY made in the USA! In fact, most of the components are made right here in our Illinois manufacturing location. These days, just about every other brand you will find is made off-shore. Supporting quality American manufacturing is just one more reason to buy the PeakFlow Pumps brand.

Q. What do the numbered model names mean?

A. They are the full power gallons per hour at 10' of total dynamic head. This is the most common way of measuring a pump's capability. Beware of companies that cheat by measuring at 8' or 5' or just simply overstate their capacities.

Q. How can a pump phone and email me?

A. There has been a major investment in server and software technology on our side that receives the call from the PeakFlow ePump controller in your basement. During the call, which lasts about 10 seconds, our server requests the serial number and error code from your unit, hangs up, looks up your registration information, and then initiates the calls and emails to you. This all takes place within minutes. Very cool. how notification works

Q. Is there any charge for the continuing ePump monitoring?

A. Model 5600 ePump includes 3 free years of monitoring. We charge a nominal fee after that of $59 per year. Model 2800 ePump is $59 per year with no free years included. Note that we are NOT in this to make money on the monitoring business. The $59 amounts to less than $5 per month and is simply to cover the costs of servers, phone lines, etc.

Q. Can an ePump system be my only pump system?

A. The 5600 ePump dual pump system could certainly be your only pumps. The quality and capabilities have encouraged many to install it this way. However, you may want to leave the less expensive, electric pump in the sump - if there is room - so that it can be the everyday workhorse. Similarily, the quality and capabilities of the 2800 ePump and 2200-10 system enable them to function as primary pumps as well. With this single pump configuration, you also lose any pump redundancy.

Q. Why don't you sell to anybody but contractors?

A. It may seem strange to limit our customer base that way. But if our hunch is correct, the technology of our pumps can best be explained by knowledgeable industry professionals that are interested in only carrying what is best for their customers. Remember, any plumber can run to his local supply house and buy one of the systems that are made as cheaply as possible. But it takes extra effort to seek out the best... and explain why.

Q. Why shouldn't I just buy a system from the Big Box store?

A. There are quite a few reasons that we spell out in the descriptions of each system on this website... click here The biggest reason though is quality. Not just the quality of the system components, but the quality of the warranty, service, and people.

Q. I'm a contractor. Can I be included in the notification process of the ePumps that I sell to my customers?

A. Yes. Each contractor has that option. During registration, a third email field is intended for the use of a contractor's email address.

Q. I like the notification idea, but I don't want to be bothered all the time. Can I customize the notification settings.

A. Great question. First of all, if the system needs to call you, you WANT it to call you. In our humble opinion, being woken at 3 am is worth your basement not flooding. That said, you WILL soon have the capability to customize notifications. For example, you might choose to waive receipt of less cucial notifications during sleeping hours. This feature (and many others) will be added as they are completed (at no extra charge to you). The ePump is the only system that can only get better as time goes on!

Q. The installation my contractor did looks great. How do I know the notification is working?

A. If you want to verify that the notification process is working, this is probably the easiest test. Assuming your unit is plugged into a working phone line:

1. Unplug sensor 2 from its socket on the face of the control unit. The ePump will think a sensor has gone bad and start beeping. Position 'D' will change from 'C' to '2'. Let it beep and watch the screen.

2. Very shortly, your ePump will dial our server to send its serial number and error code. Our server will then send you a phone call and emails within a few minutes after that.

3. Plug sensor 2 back in. No additional 'reset' is necessary.

Q. How do I make the ePump stop beeping?

A. The ePump control unit beeps in addition to sending notifications. It beeps because there is something you need to know. Don't get mad at it. Don't hit it. Don't curse at it. Simply hold the function button until 'S' appears in position 'G' and then let go. 'S' is for silence and will prevent the unit from beeping for 24 hours for 2 reasons: power outage and pump activation. (tip for the future: to prevent the unit from beeping for ANY reason for 5 days, hold the function button until 'D' for disable and let go) PLEASE post our quick reference guide, called the "Cheat Sheet", near the unit.

Q. Do you make primary electric pumps too?

A. No, but we recommend Champion Pumps. They are efficient and reliable, and come in a full range of sizes. www.championpump.com

Q. How long do sump pumps last?

A. Our backup pump systems can literally last for decades. We sold our first system in 1974 and we are amazed at how many of those people we find still have the original equipment. These days, with the ePump systems, we will continue that track record. But the improvement is that homeowners will know when something eventually does fail. Electric pumps on the other hand probably have an average life of 5-7 years (sometimes 1 year! sometimes 20 years!). Many things influence this including cycle times and frequency, water quality, quality of pump, and luck.