FAQ
Where are your products made?
How can a pump phone and email me?
Is there any charge for the continuing iControl monitoring?
Can an iControl system be my only pump system?
Why don't you sell to anybody but contractors?
Why shouldn't I just buy a system from the Big Box store?
I'm a contractor. Can I be included in the notification process of the iControl that I sell to my customers?
I like the notification idea, but I don't want to be bothered all the time. Can I customize the notification settings.
The installation my contractor did looks great. How do I know the notification is working?
Do you make primary electric pumps too?
How long do sump pumps last?

Q. Where are your products made?

A. Our products are PROUDLY made in the USA! In fact, most of the components are made right here in our Illinois manufacturing location. These days, just about every other brand you will find is made off-shore. Supporting quality American manufacturing is just one more reason to buy the PeakFlow Pumps brand.

Q. How can a pump phone and email me?

A. It's connected to the internet. It's both sophisticated and simple at the same time. Read through the iControl product pages to learn more.

Q. Is there any charge for the iControl monitoring?

A. There is no charge for the iControl's ongoing monitoring. For individuals that would prefer us to monitor everything, there is an annual fee.

Q. Can an iControl system be my only pump system?

A. The iControl or DataPump could be your only pumps. The quality and capabilities have encouraged many to install it this way. However, you may want to leave the less expensive, electric pump in the sump - if there is room - so that it can be the everyday workhorse. Another factor is that you don't want to only have a single pump in your sump. A secondary pump that is ready to go is essential to prevent flooding.

Q. Why don't you sell to anybody but contractors?

A. It may seem strange to limit our customer base that way. But if our hunch is correct, the technology of our pumps can best be explained by knowledgeable industry professionals that are interested in only carrying what is best for their customers. Remember, any plumber can run to his local supply house and buy one of the systems that are made as cheaply as possible. But it takes extra effort to seek out the best... and explain why.

Q. Why shouldn't I just buy a system from the Big Box store?

A. There are quite a few reasons that we spell out in the descriptions of each system on this website... click here The biggest reason though is quality. Not just the quality of the system components, but the quality of the warranty, service, and people.

Q. I'm a contractor. Can I be included in the notification process of the iControls that I sell to my customers?

A. Absolutely. Each contractor has that option. An unlimited number of people can be recipients of the email and text alarm notifications.

Q. I like the notification idea, but I don't want to be bothered all the time. Can I customize the notification settings.

A. The iControl and DataPump are fully configurable, including the notification settings.

Q. The installation my contractor did looks great. How do I know the notification is working?

A. If you want to verify that the notification process is working, this is probably the easiest test. Assuming your unit is plugged into a working phone line:

1. Unplug sensor 2 from its socket on the face of the control unit. The ePump will think a sensor has gone bad and start beeping. Position 'D' will change from 'C' to '2'. Let it beep and watch the screen.

2. Very shortly, your ePump will dial our server to send its serial number and error code. Our server will then send you a phone call and emails within a few minutes after that.

3. Plug sensor 2 back in. No additional 'reset' is necessary.

Q. Do you make primary electric pumps too?

A. See our PeakFlow EcoPower primary sump pumps.

Q. How long do sump pumps last?

A. Our backup pump systems can literally last for decades. We sold our first system in 1974 and we are amazed at how many of those first customers still have the original equipment. These days, with the iControl, we will continue that track record. But the improvement is that homeowners will know when something eventually does fail. Electric pumps on the other hand probably have an average life of 5-7 years (sometimes 1 year! sometimes 20 years!). Many things influence this including cycle times and frequency, water quality, quality of pump, and luck.